You've got questions, and we have answers to some of our most Frequently Asked Questions. Still not able to find the answer to your questions here? No problem, send me an email at firstname.lastname@example.org and I would be happy to help.
- Why choose Baby Violets?
- Where is Baby Violets located?
- Does Baby Violets have its own retail store?
- Do you have a catalog?
- Do you specialize in certain varieties?
- How big are the plants?
- What size pots do the plants arrive in?
- What are the first 5 things to do once I receive my plants?
- What if I am not satisfied with my plants?
- Who do you use as a shipping carrier?
- Do you ship outside of the United States?
- Do you ship to Alaska, Hawaii or Puerto Rico?
- Do you ship to P.O. Boxes?
- Do you ship all year round?
- Which days do you ship and deliver?
- What are “business days?”
- What time of day will my package arrive?
- Where do you ship from?
- How do I track my package?
- Will my plants be damaged during shipping?
Placing an Order
- How far in advance can I place my order?
- Can I send my order to you via e-mail?
- How do I know your company received my online order?
- What if I need to change or cancel my order?
- My credit card wasn't charged. Did my order go through?
- When will I receive a tracking number?
- Can you bill my company for corporate orders?
Why Choose Baby Violets?
Baby Violets has a reputation for both beautiful and healthy African Violet plants. I take a great deal of pride in my work, treating every plant and every gift like it was being sent to one of my own friends or family member.
Where is Baby Violets Located?
Baby Violets is located in Albany, New York
Does Baby Violets have its own retail store?
Baby Violets does not currently have any retail stores. If you live in the Albany area I take part in the Capital District Garden and Flower Show each year, which offers plants, gift baskets and planters from which to choose.
Do you have a catalog?
No, at this time we do not have a printed catalog. You can view all of our available products on our web site located at www.babyviolets.com. If you visit my blog on the website or facebook.com/BabyViolets, I will keep you informed of any specials we are offering as well as our holiday baskets and new items.
Do you specialize in certain plants?
No, I provide a nice collection of plants in each category of violets; semi-miniature, miniature and standard. For the new grower I also provide a selection of pink, purple, blue, red, white, fantasy or two –toned violets to choose from. I am currently working with plants which should be ready in the near future.
How big are the plants?
My mini and semi-mini plants range from 2-4 inches in diameter and my standard plants range from 4-6 inches in diameter. The minis can grow to a maximum size of 6 inches in diameter. The semi-minis can grow to a maximum size of 8 inches in diameter and the standards can grow to a maximum size of 12 inches.
What size pots will my plants arrive in?
The baby plants will arrive in a 2.5 x 2.5 inch pot, unless otherwise mentioned. They will do fine in that pot for 2 months after which they will need to be transplanted to a one size larger pot. More details are included in my instruction booklet, “How to Take Care of African Violets” which is sent with every shipment.
Baby Violets works very hard to ensure that my plants are healthy and are packaged to arrive safe and sound to their final destination. We are confident our products and services will exceed your expectations, if you are not totally satisfied; we want to know about it and will do whatever it takes to make sure you are satisfied. Just e-mail me and I will assist you promptly. Email: email@example.com
Who do you use as a shipping carrier?
Baby Violets ships all of our packages via USPS Priority Mail.
Do you ship outside of the United States?
Yes, we can ship to outside the United States, however there will be additional shipping charges. Email me your postal or pin code and I will send a shipping quote and find out the plant shipment regulations of your specific country. Email: firstname.lastname@example.org
Do you ship to Alaska, Hawaii or Puerto Rico?
Yes, we do ship to Alaska and Hawaii and Puerto Rico, however there may be additional shipping charges. Email me your zip-code and I will send a shipping quote
Do you ship to P.O. Boxes?
Yes, we can ship to P.O. Boxes.
Do you ship all year round?
At the moment I ship from April to November. I am still working on my Winter packaging and shipping method to make sure the plants arrive in good condition during the Winter season.
Which days do you ship and deliver?
Baby Violets is open Monday through Friday and ships on each of those days unless it is a holiday. USPS delivers on Monday through Saturday unless it is a holiday.
What are “business days?”
Business days are Monday through Friday.
What time of day will my package arrive?
USPS delivers from 9:00AM until 5:00PM.
Where do you ship from?
Baby Violets ships from our location in Albany, New York!
How do I track my package?
Once your plants have shipped out you will receive an e-mail with the tracking number. Use the tracking number at www.usps.com to watch the progress of your package from us to your door !
Will my plants be damaged during shipping?
At Baby Violets I take enormous pride in seeing your plants delivered safely. We wrap each plant individually before it is assembled into a package or a gift basket. Each plant package is then protected with bubble wrap and packaged securely for delivery.
Placing an Order
How far in advance can I place my order?
As early as you like, all my plants on the website are ready for shipment. They are all well rooted and just the right size to be shipped safely.
Can I send my order to you via e-mail?
I try to make ordering as simple as possible. If you are having an issue placing your order through my website, you can certainly email me your order and I can send out an invoice through PayPal. *For security reasons, I do not recommend that you email or fax us your credit card information.
How do I know your company received my online order?
You will receive an e-mail confirmation once your order is received. Please read over the confirmation so I am able to make any adjustments prior to shipping your order.
What if I need to change or cancel my order?
Please email me at email@example.com and I will assist you. Please note: I am unable to cancel or change an order once it has been shipped.
My credit card wasn't charged. Did my order go through?
Once you place an order, you will be emailed a receipt. If you did not receive a receipt, please email me at. firstname.lastname@example.org. I process orders Monday through Friday. Sometimes it takes a few days for the charge to show up on your statement.
When will I receive a tracking number?
Once your order has been prepared and shipped out you will receive an e-mail with the USPS tracking information.
Can you bill my company for corporate orders?
Sure! Just email me to set up a corporate account at email@example.com